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Refund Policy (App)

Last updated: 12 October 2026

This policy is for what you buy in the Nuastro app on iPhone. What you buy on our website follows the website’s own Refund Policy.

It is part of the app’s Terms and Conditions. The app’s Privacy Policy explains what we do with your information.

1. The short version

  • Apple takes every payment made in the app. So Apple decides on refunds, and Apple pays them.
  • We cannot refund an App Store purchase ourselves. You ask Apple, and it takes a few minutes.
  • If something is wrong with a reading, write to us as well. We fix it at no cost.

2. How to ask Apple for a refund

  • First, open reportaproblem.apple.com in a browser. Then sign in with the same Apple ID you paid with.
  • Next, choose to request a refund, then choose your reason.
  • Last, choose the Nuastro purchase and send the request.

Apple answers you by email. If Apple agrees, the money goes back to the way you paid.

3. Your right to cancel in the EU and the UK

Do you live in the European Union or the United Kingdom? Then Apple’s terms give you 14 days to cancel a purchase. You do not need to give a reason. Ask Apple in the same way, at reportaproblem.apple.com.

4. Subscriptions

  • You can cancel at any time. Open Settings on your iPhone, press your name, then Subscriptions, then Nuastro.
  • Deleting the app does not cancel your plan.
  • Cancelling stops the next renewal. It does not refund the period you are in.
  • Your plan stays open until the end of the period you paid for. Then it moves to Free.
  • Were you charged for a renewal you did not want? Ask Apple to refund it.

5. After a refund

  • If Apple refunds a plan, your plan returns to Free. This happens as soon as Apple tells us.
  • A reading you already received stays in Purchases, in the menu.
  • If Apple refunds an avatar or a theme, we can take it off your account.

6. When something is wrong with a reading

Write to elene@nuastro.com and tell us what is wrong. We fix it at no cost:

  • Is a reading empty, cut off or made for the wrong chart? We make it again.
  • If your birth details were entered wrongly, we correct them and make the reading again, once.
  • If a reading has not arrived after three days, we find it for you.

You can also ask Apple for a refund at any time. Our help does not replace your right to ask Apple.

7. Purchases on the website

Something you bought on nuastro.com was not an App Store purchase. Apple cannot refund it. The website’s Refund Policy applies, and we handle those refunds ourselves.

8. Help and contact

Send an email to elene@nuastro.com from the address on your account. We reply in 3 working days or less.

Nuastro, run by Elene Beridze, Tbilisi, Georgia.